Delivery & Returns
***Please note: Due to the current circumstances surrounding the Covid-19 pandemic the postal services are experiencing significant delays in some areas, please order in plenty of time as we are unable to guarantee delivery windows at present.***
UK Delivery is as little as £3.95 per order with FREE delivery on orders over £40.00.
Free delivery is Royal Mail Tracked 48 which is a two working day delivery service, however, this can be upgraded to Royal Mail Tracked 24 for just £1.95 which is a one working day delivery service.
All orders have end-to-end tacking from the point of despatch to the point of delivery, you will receive your tracking details with your 'order despatched' email.
Dolls houses and other heavy items are delivered free of charge to UK mainland addresses.
If your goods are required urgently we recommend upgrading to Royal Mail Tracked 24 or Next Day Delivery which is charged at £6.95 on all UK orders. We aim to despatch any orders placed before 3pm the same day however, this can not be guaranteed.
Please note that delivery instructions added to your order cannot be acted upon. Our carriers, and their agents where applicable, will not guarantee to meet specific instructions and we are unable to pass them on. If you are unable to accept deliveries for any reason, we suggest that you place your order with a delivery address where it can be accepted. If any parcel is returned to us because of failure to deliver (except where the fault is clearly ours or the carriers), we will make a charge equal to the cost of postage plus VAT which will need to be paid before re-sending it.
Please be aware that unless you discuss and accept a priority delivery service, we are unable to guarantee delivery times. In addition, we are unable to investigate delayed deliveries for 21 days (UK) though in many cases delayed items are actually at local sorting offices so you should check at your local office if your order hasn't arrived within 7 days. Please note that at busy times (particularly near Christmas), deliveries can take longer than usual, so please order in plenty of time.
International delivery costs are automatically calculated at the checkout based on weight and order value.
We need to be notified about faulty items within 14 days of goods being received, and will deal with matters accordingly.
If for any reason, you are unsatisfied with your purchase and have changed your mind, a full refund (excluding original postage costs) will be provided if the products are returned, unused and in their original condition, within 14 days of the goods being received. Return postage and packaging is to be paid by the customer.
Please address returns to: Returns Department, The Dolls House Outlet, Unit A6, Gilray Road, Diss, Norfolk, IP22 4EU.
Please Contact Us with your order number and details about any product you would likes to return.