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Shipping & Returns

Returns Policy

We need to be notified about faulty items within 14 days of goods being received, and will deal with matters accordingly. 

If for any reason, you are unsatisfied with your purchase and have changed your mind, a full refund (excluding original postage costs) will be provided if the products are returned, unused and in their original condition, within 14 days of the goods being received. Return postage and packaging is to be paid by the customer.

 Please address returns to: Returns Department, The Dolls House Outlet, Brenal, Rectory Hill, Rickinghall, Norfolk, IP22 1EH

Please Contact Us with your order number and details about any product you would likes to return.



At The Dolls House Outlet we always send orders by the best possible way to reach our customers quickly and safely.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full gram.